Refund policy

Return & Refund Policy

At Ten18 Store, we want you to be satisfied with your purchase.

Returns
Customers may request a return within 30 days of receiving the item.

To be eligible for a return:

• The item must be unused

• The item must be in its original packaging

• Proof of purchase is required

Non-Returnable Items
Certain items may not be eligible for return, including:

• Gift cards

• Downloadable products

• Personal care items

• Custom or personalized products

Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue.